Return windows, course refunds, and where program-funded refunds go.
Try any course or digital product risk-free. If it is not a fit, email us within 14 days of purchase and we will refund the order in full, no questions asked. Refunding an order closes access to its products. For card purchases that renew annually, the same 14-day window applies again from each renewal charge.
After 14 days the purchase is final: digital content cannot be returned, and the short unconditional window is what makes it sustainable. First-purchase refunds under this section are limited to one digital order per household; refunds requested within 14 days of a renewal charge are always honored and do not count against that limit. Orders placed before the effective date above are handled under the refund terms shown at the time of purchase. Nothing in this policy limits rights that cannot be limited under applicable law.
Pizuki now sells self-paced computer science courses only. Orders placed for products we no longer offer — assessments, adaptive practice, digital curriculum, or physical items — remain covered by the refund terms shown at the time of purchase. Email us your order number and we will apply those terms.
Refunds on orders paid by a state program are returned to the student's program account (or to the program administrator) according to that program's rules. Pizuki follows the administrator's return instructions and never redirects program funds to the family. If a program limits or disallows a refund, we will explain the available administrator-approved resolution before making any change.
Pizuki charges program-funded students the same prices as all other customers.
Physical orders ship within 2 business days of program approval, and tracking is added to your order as soon as it ships. Digital products and course access are delivered by email within 1 business day.
Email support@pizuki.com with your order number, or call (702) 907-4933. We respond within 2 business days. Card refunds go back to the original payment method; program refunds follow section 3.
If you have a problem with a charge, contact us before disputing it with your bank; almost every issue is resolved faster that way, and this policy resolves most of them in your favor. We respond to every dispute with our order and delivery records, and we may suspend access for disputes filed on orders that were delivered as described and fall outside this policy.